GETTING YOUR LAB RESULTS

As more than 95% of our patients use the internet and email, beginning in April 2009 we are using a portal called Reach My Doctor (RMD) to communicate lab results.

A portal is like a lockbox for which your user name and password is the key.

Please sign up for this FREE service. Use your provider’s name, and your name as it appears on your insurance card. If only the primary cardholder is listed on your insurance card, please sign up with your legal name, and be sure your labs are sent with the same name.

If the name you use to sign up with on RMD does not match that on your labs, we will be unable to send them to you.

When your labs come back, we can see that you are signed up. You will get a message in your inbox that states “you have a message waiting at RMD.”

Please click on the link and retrieve your labs with our comments. You may write back if you have question.

However, THIS SERVICE IS NOT INTENDED TO PROVIDE EXTENDED OR INVOLVED COUNCELING OR COMMUNICATION. For more detailed discussions, starting new medications, etc., you will need to schedule an appointment.